Shipping policy
This Domestic Shipping Policy only applies to products that are listed on the Mattlabelinc.com website (collectively, referred to as the “Site”) as “Sold and Shipped by Mattlabelinc” that will be shipped within the United States.
Please note that the processing time excluding shipping for Marketplace Items is 1-3 business days.
Custom orders such as Thermal Printing, Hot Stamp, Flexo Printing, Hang Tags, Etc. can take up to a minimum of 1-2 weeks for turnaround depending on complexity, quantity, and colors.
Re-ordering can be processed with quicker turnaround because of prior order history.
General Shipping Terms
These are Mattlabelinc's General Shipping Terms that apply to all domestic shipping options.
- Delivery times measured in business days.
- We cannot guarantee same day shipping. All orders are subject up to a 1 business day processing time prior to shipping. The estimated arrival date is not a guarantee of when the package will be delivered.
- We process orders on weekends, excluding holidays.
- Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.
- Return shipping costs will be deducted from your product refund.
Signature Requirement
We require a signature upon delivery for the following order types:
- Large Item Delivery
- PayPal orders over $250.00
- Credit Card Orders over $250.00